How Electronic Cigarettes Work (video/page)
If you need to return product for any reason, click here to request an RMA form.
We offer free shipping on orders over $100. Smoke Free products are available to U.S. customers with U.S. shipping addresses with delivery supplied by either The United States Postal Service (USPS) or FedEx. New orders are typically packed within 2 business days of ordering and are delivered within the time frame specified during checkout based upon the shipping option selected. These time frames are merely a guide and we offer no guarantee unless otherwise posted. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package.
Smoke Free Electronic Cigarettes is proud to be the only manufacturer in the industry to offer a lifetime warranty on our battery unit and chargers. If you need to take advantage of the warranty or if an issue arises, please call us toll free at 800-653-8594 and speak to a customer service representative.
Cartridges and Cartomizers have a 1 year warranty. Call the 800 number above and make arrangements to return the defective items and we will replace them.
Due to the nature of our product, we are unable to offer refunds on any sales of the Smoke Free Electronic Cigarette.
Smoke Free, Inc. ships its products both nationally and internationally. We abide by the laws of the countries where we physically operate, and therefore, cannot ship to any US embargoed countries. Please be aware that some countries have placed restrictions on the importation of electronic cigarettes products (e.g. Canada, Mexico). Please check the law in your country before placing an order. A failure to familiarize yourself with your own country’s import laws may result in delays, seizures or non-arrival of your order at your own expense.
Items containing Nicotine are restricted from shipping to Canada. If you are a Canadian Customer and would like to order Non-Nicotine items, please call our Customer Service Team (1.800.653.8594) and they will further assist. Thank you!